The fine print,
in plain language.

You must provide accurate contact and billing information and keep it current. You are responsible for activity on your account and for keeping your credentials safe.

You must be at least 18, or acting with the authority of a business that accepts these terms.

We provide managed hosting, domain registration, email, cloud, and custom software solutions. Services are provisioned after payment is confirmed.

Some services depend on third parties such as domain registries, infrastructure providers, and software vendors. Their policies apply alongside ours.

You may not use our services for anything unlawful, or to host malware, send spam, run phishing operations, or infringe the rights of others.

You may not abuse shared resources in ways that degrade service for other customers. We may suspend or terminate services that break these rules, with notice where reasonably possible.

Services are billed in advance for the cycle you choose. Renewal invoices are raised before expiry, and services may be suspended if a renewal is not paid.

Prices may change; changes apply from your next renewal, never mid-cycle.

Domain registrations are submitted to the registry as soon as you order and generally cannot be reversed. Keep renewals current: expired domains can enter redemption and attract recovery fees set by the registry.

We work to keep services online around the clock and schedule maintenance for low-traffic windows where we can. No provider can promise uninterrupted service, and we do not.

Unless your plan or add-on includes managed backups, you are responsible for keeping copies of your own data.

To the fullest extent the law allows, our liability for any claim is limited to the amount you paid us for the affected service in the three months before the event. We are not liable for indirect losses such as lost profits or lost data.

You can cancel a service at any time from your dashboard or by contacting us; cancellation takes effect at the end of the paid period unless the Refund Policy says otherwise.

We may update these terms and will post changes on this page. Continued use after a change means you accept it.

These terms are governed by the laws of Ghana.

Account details: name, email, phone, and business name when you sign up or contact us.

Billing details: transactions and invoices. Card and mobile money payments are handled by our payment processors; we do not store full card numbers.

Technical data: server logs, IP addresses, and usage needed to run, secure, and troubleshoot services.

To provision and operate your services, respond to support requests, send service notices such as renewal reminders, and keep our platform secure.

We send marketing only where permitted, and you can opt out at any time.

Vendors who help us deliver services: domain registries and registrars, infrastructure providers, email platforms, and payment processors. Each receives only what it needs.

Authorities, where the law requires it. We do not sell personal data to anyone.

Our sites use cookies to keep you signed in and to understand how pages are used. You can control cookies in your browser settings.

We keep personal data while your account is active and as long as we need it for legal and accounting duties, then delete or anonymise it.

Data is protected with encryption in transit, access controls, and least-privilege practices across our team.

You can ask to access, correct, or delete your personal data, in line with Ghana's Data Protection Act, 2012 (Act 843). Write to us and we will respond within a reasonable time.

New hosting plans carry a 7-day money-back guarantee from first purchase. If we cannot get you running the way we promised, tell us within that window for a full refund.

Renewals are refundable only if you cancel before the new cycle starts.

Domain registrations, renewals, and transfers are non-refundable once submitted to the registry. This cost is committed on your behalf immediately and cannot be recovered.

Microsoft 365, Google Workspace, and similar licensed subscriptions are non-refundable once the licence is provisioned, as the vendor commitment is made at purchase.

Custom solutions, maintenance retainers, and enterprise engagements follow the refund terms in their individual agreements.

Email support@plugnom.com from your account email with your invoice number. Approved refunds go back to the original payment method within 10 business days.